Refund Policy – Little Black Sheep

Refund Policy – Little Black Sheep Last updated: 5 May 2026

We want you to love your coffee. If you’re not happy with your order for any reason, please get in touch within 14 days of receiving it and we’ll do our best to make it right.

Email us at: customer@littleblacksheep.co.nz

What we can refund or replace

  • Damaged items
  • Wrong items sent
  • Quality issues with unopened bags

Since coffee is a food product, we can’t accept returns on opened bags, but we’ll always work with you to find a fair solution.

Damaged in transit If your order arrives damaged, please let us know within 48 hours of delivery and include photos so we can sort it out quickly.

How to return an item Email us first at customer@littleblacksheep.co.nz and we’ll send you return instructions. Returns are by mail to:

Little Black Sheep 9 Cohen Place Annesbrook Nelson 7011

Who pays for return shipping

  • Damaged or wrong items: we cover it
  • Change of mind: you cover it

Refunds Once we receive your return, we’ll process your refund within 5 business days.